RETURN AND REFUND POLICY

Thank you for choosing zeroherocoffee's products and services. We are committed to providing high-quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, we are happy to offer a return and refund service. Please carefully read the following return and refund policy.

1. RETURN CONDITIONS

To ensure a smooth return process, your product must meet the following conditions:

• The product must be returned within 7 days of receipt.
• The product must be unused, undamaged, and returned with its original packaging and accessories.
• Proof of purchase (such as an order number or invoice) must be included with the returned product.

2. NON-RETURNABLE ITEMS

The following items are not eligible for return or refund:

• Custom or personalized items
• Discounted or promotional items

3. REFUND PROCESS

If your return meets the conditions, we will process the refund after receiving and inspecting the returned item:

• Refunds will be issued to your original payment method and will be processed within 10 business days.
• If the product does not meet the return conditions, we will notify you and provide further options (such as returning the item to you or offering a partial refund).

4. SHIPPING COSTS

• Returns due to quality issues: If the product you received has a quality issue or was incorrect, we will cover the return shipping cost and issue a full refund.
• Returns for personal reasons: If you are returning the product for personal reasons (e.g., you don’t like it or no longer need it), you will be responsible for the return shipping cost.

5. HOW TO REQUEST A RETURN

Please contact our customer service team at [[email protected]], provide your order details, and explain the reason for the return.
Our team will guide you through the return process and provide the return address.

6. REFUND TIMEFRAME

Once the returned item is received, we will process your refund as soon as possible. Refunds are typically processed within [5 business days], but the exact time may vary depending on your bank or payment provider.

7. SPECIAL CIRCUMSTANCES

In certain cases, such as during holidays or peak sale periods, there may be delays in processing return and refund requests. We will do our best to handle them promptly and keep you updated on the progress.

If you have any questions or need further assistance, please feel free to contact our customer service team. We value your feedback and hope you have an enjoyable shopping experience!

Return address: The return mailing address will be provided via email after submitting the application.